Frequently Asked Questions

Yes! We believe that access to quality mental health care shouldn't feel out of reach. To help make therapy more accessible, we reserve a limited number of sliding scale appointments for clients experiencing financial hardship. These spots are available on a first-come, first-served basis.

If the cost of therapy is keeping you from reaching out, please don't let that stop you from contacting us. If our sliding scale openings are currently full, we're happy to help connect you with trusted local resources or referrals that better fit your needs and budget. Our goal is to help you find the support you deserve.

We want paying for therapy to be as simple as possible. Our secure online portal accepts most major credit and debit cards, including many HSA and FSA cards that function like a standard payment card. You'll securely save your payment information before your first appointment, and your card will be charged automatically after each session.

Calia Counseling is an out-of-network provider, meaning we are not contracted with insurance companies.

We know that may not be the answer everyone hopes for, so we'd love to explain why.

Choosing to remain out of network allows us to focus on what matters most… you. It gives us the flexibility to tailor treatment to your individual needs rather than the requirements of an insurance company, and it allows us to spend our time providing care instead of navigating insurance approvals, session limits, and forced diagnoses.

If you'd like to use your out-of-network benefits, we're happy to help. We can provide a monthly superbill, which is an itemized receipt you can submit to your insurance company to request reimbursement. Session fees are paid at the time of service, and any reimbursement is processed directly between you and your insurance provider.

Before your first appointment, we recommend calling the Member Services number on the back of your insurance card to ask about your out-of-network mental health benefits. Helpful questions to ask include:

• Do I have out-of-network mental health benefits?

• What percentage of each therapy session is reimbursed?

• Have I met my deductible?

• How do I submit a superbill for reimbursement?

One important thing to know: if you choose to seek insurance reimbursement, your insurance company will require a mental health diagnosis to be included on your superbill. If you'd rather keep your mental health information entirely private from your insurance company, paying privately is always an option.

Life happens… we truly get it. Unexpected illnesses, work emergencies, family obligations, and the occasional scheduling mix-up are part of being human. Because of that, your first last-minute cancellation is on us. We believe in extending grace when life throws you a curveball.

After that first courtesy cancellation, the following policy applies:

• Appointments canceled with less than 24 hours' notice will incur a $100 late cancellation fee.

• If you do not attend your scheduled appointment and do not notify your therapist within the first 10 minutes of your session start time, the appointment will be considered a no-show, and the full session fee of $150 will be charged.

Your appointment time is reserved just for you. Last-minute cancellations and no-shows make it difficult to offer that time to another client who may be waiting for an appointment.